Contact Us
This page explains how to contact Casinos Not On Gamstop, what we can help with, and what we can't. We are an independent information site about casinos not on GamStop. We are not a casino, and we can't see or change anyone's casino account.
Commercial disclosure: some casino links on this site may earn the publisher a commission. Commission does not decide rankings or ratings. Our About Us page explains who we are, and the Terms and Conditions set out how the site may be used.
What you can contact us about
We are glad to hear from readers about the following:
- Factual corrections: a bonus term, payment method, wagering requirement or licence detail on our pages that looks out of date or wrong.
- Changes to an offer: a casino has altered its welcome bonus, cashout cap or expiry period since our last check.
- Feedback on our guides: something unclear, missing or confusing in our explanations of bonuses, withdrawals or verification.
- Accessibility or technical problems with this website.
- Business or editorial enquiries about the site itself.
How to send us a message
Use the contact route or form provided on this site, which is the only channel we publish. We don't list a phone number, live chat or social account here, so please be wary of anyone claiming to speak for Casinos Not On Gamstop through another channel.
- Name the page and section you are writing about.
- Say what you think is wrong or what you would like to ask.
- Add a link or screenshot of the casino's own terms if you have one. Confirmed terms help us check faster.
- Give the date you saw the information, because offers change.
We don't publish a guaranteed reply time. Corrections that can be checked against a casino's current terms are the easiest to act on.
What we can't help with
Please don't send us account details, passwords, ID documents or card numbers. We will never ask for them.
| Your issue | Why we can't resolve it | Where to start |
|---|---|---|
| A delayed or refused withdrawal | We don't run casinos or hold funds | The casino's support team, then its formal complaints procedure |
| Identity or source-of-funds checks | Only the operator can review your documents | The casino's verification team |
| A bonus dispute | We can't see your account history | Re-read the bonus terms, then contact the casino in writing |
| Your own gambling worries | We are not a support service | See below |
When you complain to a casino, keep screenshots, dates and transaction references. Note that overseas-licensed operators, including those licensed in Curaçao, are outside the UK Gambling Commission's complaints and dispute route. Redress may be limited, so check the licence holder and dispute process before you deposit.
If gambling is causing you harm
If gambling is affecting your money, relationships or mood, help is available. GamCare runs the National Gambling Helpline on 0808 8020 133, and you can also use its online chat. GAMSTOP is the free UK self-exclusion scheme, and it covers operators licensed by the UK Gambling Commission. Casinos not on GamStop generally sit outside it. Blocking software, deposit and loss limits and self-exclusion tools are covered on our Responsible Gambling page. Gambling is not a way to earn income or fix financial problems. You must be 18 or over.
Corrections and how we handle them
We aim to check reader reports against the casino's published terms. If we confirm a mistake, we update the page and its date. Casino offers are advertising and can change without notice. The headline figures you see on our cards are what each operator advertises, not something we have verified through personal use. Editorial ratings are our own assessment and are not customer-review scores.
Looking for casino comparisons instead?
If you came here to compare operators, our main guide to non GamStop casinos in the UK covers bonuses, payments, licensing and withdrawal conditions in detail. Read each casino's own terms before you sign up.